Refund & Cancellation Policy

1. What we sell

Graspify Pro is a recurring subscription, billed monthly at ₹199 or yearly at ₹1,499, inclusive of applicable taxes. It renews automatically until you cancel. There is no physical product and nothing is shipped.

2. How to cancel

Where you bought it decides where you cancel.

• Bought on graspify.in: go to Plans & Billing in your dashboard and choose Cancel Subscription.
• Bought inside the Android app: cancel in Google Play → Subscriptions. Google holds that billing mandate, so cancelling anywhere else will not stop the charges.

Cancelling stops future renewals. Your Pro access continues until the end of the period you have already paid for.

3. Refunds

Because access is granted instantly and in full, we do not refund:

• Part-used billing periods after cancellation
• Unused AI generations, XP or rewards
• A change of mind once Pro has been activated
• Accounts suspended for breaching our Terms

We will normally refund where:

• You were charged twice for the same period
• You were charged after cancelling correctly
• A fault on our side left Pro unusable for a sustained period and we could not fix it

4. How to request a refund

Email founder@graspify.in from the address on your account, within 7 days of the charge, with the transaction ID or payment reference.

• We acknowledge within 48 hours
• We decide within 7 working days
• Approved refunds are returned to the original payment method within 5–10 working days, depending on your bank

5. Purchases made through Google Play

Google is the seller of record for subscriptions bought inside the Android app. Those refunds are governed by Google Play's own policy and are requested through Google Play, not from us. We will help where we can, but we cannot reverse a Google Play charge ourselves.

6. Promo codes and XP

Promo codes and XP have no cash value and are never refunded or reissued. A code already spent on a purchase is not restored if that purchase is later refunded or the subscription cancelled.

7. Disputes

Contact us before raising a chargeback — most billing problems are resolved far faster by email. If you are unhappy with our decision, you may escalate to your payment provider or to a consumer forum. Nothing in this policy limits your rights under Indian consumer protection law.