Refund & Cancellation Policy

1. What we sell

Graspify Pro is a digital subscription. Website list prices are ₹199 monthly or ₹1,499 annually, inclusive of applicable taxes; Google Play shows its actual offer and currency. It renews at the disclosed interval until cancelled or the mandate ends. Nothing is shipped. See Billing & digital delivery.

There is no Graspify cancellation fee. Deleting an account or uninstalling the app does not cancel a provider mandate; manage each separate website/Google Play subscription.

2. How to cancel

Where you bought it decides where you cancel.

• Bought on graspify.in: go to Plans & Billing in your dashboard and choose Cancel Subscription.
• Bought inside the Android app: cancel in Google Play → Subscriptions. Google holds that billing mandate, so cancelling anywhere else will not stop the charges.

Cancelling stops future renewals. Your Pro access continues until the end of the period you have already paid for.

3. Refunds

Our ordinary change-of-mind policy does not normally offer refunds for:

• Part-used billing periods after cancellation
• Unused AI generations, XP or rewards
• A change of mind once Pro has been activated

This does not exclude mandatory remedies for defective/misdescribed service, non-delivery, duplicate or unauthorised charges, or other cases protected by law. Account suspension is not an automatic forfeiture of statutory refund rights.

We will normally refund where:

• You were charged twice for the same period
• You were charged after cancelling correctly
• A fault on our side left Pro unusable for a sustained period and we could not fix it

4. How to request a refund

Email founder@graspify.in from the address on your account, within 7 days of the charge, with the transaction ID or payment reference. This is a request to report promptly, not a cut-off of your statutory rights; later reports are still reviewed where law or the provider process permits.

• We acknowledge within 48 hours
• We aim to decide within 7 working days and redress consumer complaints within one month, subject to any shorter applicable deadline.
• Approved refunds are initiated to the original method promptly; bank/provider settlement commonly takes 5–10 working days. We will provide a reference and help follow up if delayed. Applicable legal/provider deadlines take priority.

5. Purchases made through Google Play

For subscriptions billed by Google Play, use Google Play's refund request process or contact us for help. Authorised developers can also use Google's applicable refund tools; an automatic developer refund is not currently offered in Graspify. Platform processing does not remove our legal responsibilities or your mandatory remedies.

6. Promo codes and XP

Promo codes and XP cannot be exchanged for cash. Used codes are not normally restored after a refund or cancellation, but technical errors and mandatory remedies remain reviewable. Coupons may be obtained in the app or website; the discount can only be claimed on website purchases and only on the first eligible payment, never Google Play renewals.

7. Disputes

You may contact us for help, but doing so is not a condition of using a chargeback or other statutory remedy. If you are unhappy with our decision, you may escalate to your payment provider or to a consumer forum. Nothing in this policy limits your rights under Indian consumer protection law.